Frequently asked questions

Frequently asked questions

Orders & Shipping

When can I expect to receive my order?


For West Malaysia, you will receive your delivery within 5 working days.

For East Malaysia, the delivery is still completely free and you will receive your delivery in 20-25 business days.




Do you deliver on the weekends?


If you're in Klang Valley, we can deliver to you on Saturdays.




Do I need to be home for delivery?


Yes, you'll have to be home for the delivery.




Do you offer installation service?


We provide free installation for countertop arrangement only.





Price & Payment

What payment methods do you accept?


We accept the following payment options: · Credit card including Visa and Mastercard · Debit/bank card · Bank transfer




Do you offer 0% installment payment plan?


Yes, we accept Maybank and Public Bank currently for installment payment plan.




What are the tenures offered for 0% installment payment plan?


The standard tenures offered by Maybank and Public Bank are 6 months and 12 months.




What if I do not own Maybank or Public Bank credit card, can i still enjoy installment payment plan?


After purchase transaction is successful, you can contact your financial institution to enquire for easy payment scheme. The standard tenures offered and the interest charged is vary from bank to bank.





Trial & Return

Do you have a showroom where I can try the water?


No, we believe drinking the water for 5-10 minutes in a showroom is not enough to tell if a hydrogen water suits you or not. On the bright side, we are glad to offer a 100 days trial for you to try the water at home. If you don't love it, you can return it for a full refund.




What is AYDRO’s return policy?


We offer a 100 days trial period. If you're not satisfied with 100 days, you can return your product, even if you've used it. You get a full refund.

The return pick up is free in West Malaysia. Currently we do not offer return policy to East Malaysia.

Please do keep the inner plastic packaging, you will need it in case of a return to make sure the returned mattress is not damaged during transit.

Return policy is only applicable to full paying customer and West Malaysia.




How does 100 days Trial work?


We made it our mission to help a healthier Malaysians and we understand it takes time to feel the difference the AYDRO can make. With our risk-free trial and return policy, you can test out a brand new AYDRO Hydrogen Water mattress in the comfort of your own home, pressure-free.

We know that you probably had been drinking purified water with other machine for the past few years, your body need time to feel the miracle of new hydrogen water. From the day the machine arrives at your door, you have up to 100 days to enjoy the tasty AYDRO Hydrogen water. take note on how your health improves over time and decide if AYDRO is the one for you.

Within the trial, if you don't absolutely love the AYDRO Hydrogen Water, you can ship it back for a full refund.

We will even arrange your return pick up for free!




What is an adjustment period? Why do I need it?


We recommend drinking at least 30 days with the AYDRO Hydrogen Water because you probably had been drinking purified water with other machine for the past few years, your body need time to feel the miracle of new hydrogen water. That's why we offer an risk-free 100 days trial for you to feel the miracle of AYDRO Hydrogen Water in the comfort of your own home.




Do I need to keep any of the packaging or boxes?


No, you don't need to keep the box. Please do keep the inner plastic packaging, you will need it in case of a return to make sure the returned machine is not damaged during transit.




How do I return the machine?


You can initiate the return by email us at aydro.care@gmail.com. Please provide us the following details: 1. Full name 2. Receipt or proof of purchase 3. Reasons of returning 4. Bank Name and Bank Account Number




How long will it take to receive my refund?


Your refund will be issued within 5-7 business days after we have received the returned machine.





Consumption

How many ppb hydrogen can AYDRO Hydrogen Water generate?


AYDRO Hydrogen Water can generate more than 1400ppb of hydrogen.




How much can I drink?


Recommended 2 Liters a day.




How long will the hydrogen in the water last?


Recommended to drink within 2 hours. It is still drinkable after but may not have high therapeutic concentration.




How long can I store the hydrogen water?


Once generated in the normal plastic or glass bottle, up to two hours to remain in therapeutic range. In a full aluminum bottle, up to 60 hours.




What should I store it with if I want it longer than 2 hours?


Aluminum bottle are the best to store hydrogen, glasses are second choice.




Can I store hydrogen water in fridge?


Yes, by putting your hydrogen water in the fridge, you will be able to keep the hydrogen in for a longer time. Tested after 5hrs in fridge, lost in hydrogen water in fridge by 500ppb only.




Is it okay for pregnant mothers and babies to drink hydrogen water?


Yes, it is safe and no side effects.




Can I boil the hydrogen water?


It is not encouraged to boil the hydrogen water because hydrogen evaporated at high temperatures. However, we recommend to mix warm water with hydrogen water to enjoy therapeutic benefit.




Can I use the water to cook?


Yes, AYDRO hydrogen water is purified and mineralized, your dishes will taste better. However, hydrogen evaporated at high temperatures, we recommend you to drink hydrogen water after meal to enjoy therapeutic benefit.




When is it not safe to consume hydrogen water?


When a patient has limited fluid restriction, follow the doctor’s, nutritionist or the healthcare professional’s advice.




Are there any side effects from drinking hydrogen water?


No, various medical research have not identify any side effect from drinking hydrogen water.




What is alkaline water compare to hydrogen water?


Benefits of alkaline water after further studies have been found to attribute to hydrogen molecule, not the high pH.





Product

How long can the filter last?


AYDRO Hydrogen water use cartridges to purify and generate hydrogen water. It can last for one year or 2000L of water.




How many cartridges in the filter?


AYDRO Hydrogen water has 5 different cartridges to perform 7 filtration processes.




What are the difference between AYDRO Hydrogen Water and other brands?


What make AYDRO Hydrogen Water standout from the others are: - Hydrogen water. We purified your water like other brands do, we further enhance your water with mild-alkalinity and boost hydrogen molecules in the water for therapeutic benefits where other brands don’t. - Non-electric. Hydrogen water is processed through activated carbon and membrane cartridges without the need of electricity. - No water waste. Machine that use electrolysis process to decompose the water element will create acid water waste. Usually a glass of ionized alkaline water you poured will get you equivalent of another glass of acid water. - Maintenance free. Our cartridges can last for a year or 2000L, hence AYDRO Hydrogen Water can save your time without the need for frequent maintenance service. - Small and slim. AYDRO Hydrogen Water measured by 400mm(w) x 315mm(h) x 120mm (d), saving your kitchen countertop space.




Do I need to clean the cartridges?


We recommend to clean the Catridge A Ceramic Filter on every 3 months to avoid clogging. It is easy and we are happy to guide you on how to clean the ceramic filter.





Warranty

Does AYDRO Hydrogen Water comes with warranty?


Yes, it comes with a 2 years limited warranty. Please check our Warranty here.




How do I make a warranty claim?


If you believe your machine is defective, please let our customer service team know via aydro.care@gmail.com