Question 1

When can I expect to receive my order?

Accepted Answer

For West Malaysia, you will receive your delivery within 5 working days. For East Malaysia, the delivery is still completely free and you will receive your delivery in 20-25 business days.

Question 2

Do you deliver on the weekends?

Accepted Answer

If you're in Klang Valley, we can deliver to you on Saturdays.

Question 3

Do I need to be home for delivery?

Accepted Answer

Yes, you'll have to be home for the delivery.

Question 4

Do you offer installation service?

Accepted Answer

We provide free installation for countertop arrangement only.

Question 5

What payment methods do you accept?

Accepted Answer

We accept the following payment options: · Credit card including Visa and Mastercard  · Debit/bank card · Bank transfer

Question 6

Do you offer 0% installment payment plan?

Accepted Answer

Yes, we accept Maybank and Public Bank currently for installment payment plan.

Question 7

What are the tenures offered for 0% installment payment plan?

Accepted Answer

The standard tenures offered by Maybank and Public Bank are 6 months and 12 months.

Question 8

What if I do not own Maybank or Public Bank credit card, can i still enjoy installment payment plan?"

Accepted Answer

After purchase transaction is successful, you can contact your financial institution to enquire for easy payment scheme. The standard tenures offered and the interest charged is vary from bank to bank.

Question 9

Do you have a showroom where I can try the water?

Accepted Answer

No, we believe drinking the water for 5-10 minutes in a showroom is not enough to tell if a hydrogen water suits you or not. On the bright side, we are glad to offer a 100 days trial for you to try the water at home. If you don't love it, you can return it for a full refund.

Question 10

What is AYDRO’s return policy?

Accepted Answer

We offer a 100 days trial period. If you're not satisfied with 100 days, you can return your product, even if you've used it. You get a full refund. The return pick up is free in West Malaysia. Currently we do not offer return policy to East Malaysia. Please do keep the inner plastic packaging, you will need it in case of a return to make sure the returned mattress is not damaged during transit. Return policy is only applicable to full paying customer and West Malaysia.

Question 11

How does 100 days Trial work?

Accepted Answer

We made it our mission to help a healthier Malaysians and we understand it takes time to feel the difference the AYDRO can make. With our risk-free trial and return policy, you can test out a brand new AYDRO Hydrogen Water mattress in the comfort of your own home, pressure-free. We know that you probably had been drinking purified water with other machine for the past few years, your body need time to feel the miracle of new hydrogen water. From the day the machine arrives at your door, you have up to 100 days to enjoy the tasty AYDRO Hydrogen water. take note on how your health improves over time and decide if AYDRO is the one for you. Within the trial, if you don't absolutely love the AYDRO Hydrogen Water, you can ship it back for a full refund. We will even arrange your return pick up for free!

Question 12

What is an adjustment period? Why do I need it?

Accepted Answer

We recommend drinking at least 30 days with the AYDRO Hydrogen Water because you probably had been drinking purified water with other machine for the past few years, your body need time to feel the miracle of new hydrogen water. That's why we offer an risk-free 100 days trial for you to feel the miracle of AYDRO Hydrogen Water in the comfort of your own home.

Question 13

Do I need to keep any of the packaging or boxes?

Accepted Answer

No, you don't need to keep the box. Please do keep the inner plastic packaging, you will need it in case of a return to make sure the returned machine is not damaged during transit.

Question 14

How do I return the machine?

Accepted Answer

You can initiate the return by email us at aydro.care@gmail.com. Please provide us the following details: 1. Full name 2. Receipt or proof of purchase 3. Reasons of returning 4. Bank Name and Bank Account Number

Question 15

How long will it take to receive my refund?

Accepted Answer

Your refund will be issued within 5-7 business days after we have received the returned machine.

Question 16

How many ppb hydrogen can AYDRO Hydrogen Water generate?

Accepted Answer

AYDRO Hydrogen Water can generate more than 1400ppb of hydrogen.

Question 17

How much can I drink?

Accepted Answer

Recommended 2 Liters a day.

Question 18

How long will the hydrogen in the water last?

Accepted Answer

Recommended to drink within 2 hours. It is still drinkable after but may not have high therapeutic concentration.

Question 19

How long can I store the hydrogen water?

Accepted Answer

Once generated in the normal plastic or glass bottle, up to two hours to remain in therapeutic range. In a full aluminum bottle, up to 60 hours.

Question 20

What should I store it with if I want it longer than 2 hours?

Accepted Answer

Aluminum bottle are the best to store hydrogen, glasses are second choice.

Question 21

Can I store hydrogen water in fridge?

Accepted Answer

Yes, by putting your hydrogen water in the fridge, you will be able to keep the hydrogen in for a longer time. Tested after 5hrs in fridge, lost in hydrogen water in fridge by 500ppb only.

Question 22

Is it okay for pregnant mothers and babies to drink hydrogen water?

Accepted Answer

Yes, it is safe and no side effects.

Question 23

Can I boil the hydrogen water?

Accepted Answer

It is not encouraged to boil the hydrogen water because hydrogen evaporated at high temperatures. However, we recommend to mix warm water with hydrogen water to enjoy therapeutic benefit.

Question 24

Can I use the water to cook?

Accepted Answer

Yes, AYDRO hydrogen water is purified and mineralized, your dishes will taste better. However, hydrogen evaporated at high temperatures, we recommend you to drink hydrogen water after meal to enjoy therapeutic benefit.

Question 25

When is it not safe to consume hydrogen water?

Accepted Answer

When a patient has limited fluid restriction, follow the doctor’s, nutritionist or the healthcare professional’s advice.

Question 26

Are there any side effects from drinking hydrogen water?

Accepted Answer

No, various medical research have not identify any side effect from drinking hydrogen water.

Question 27

What is alkaline water compare to hydrogen water?

Accepted Answer

Benefits of alkaline water after further studies have been found to attribute to hydrogen molecule, not the high pH.

Question 28

How long can the filter last?

Accepted Answer

AYDRO Hydrogen water use cartridges to purify and generate hydrogen water. It can last for one year or 2000L of water.

Question 29

How many cartridges in the filter?

Accepted Answer

AYDRO Hydrogen water has 5 different cartridges to perform 7 filtration processes.

Question 30

What are the difference between AYDRO Hydrogen Water and other brands?

Accepted Answer

What make AYDRO Hydrogen Water standout from the others are: -   Hydrogen water. We purified your water like other brands do, we further enhance your water with mild-alkalinity and boost hydrogen molecules in the water for therapeutic benefits where other brands don’t. -   Non-electric. Hydrogen water is processed through activated carbon and membrane cartridges without the need of electricity. -   No water waste. Machine that use electrolysis process to decompose the water element will create acid water waste. Usually a glass of ionized alkaline water you poured will get you equivalent of another glass of acid water. -   Maintenance free. Our cartridges can last for a year or 2000L, hence AYDRO Hydrogen Water can save your time without the need for frequent maintenance service. -   Small and slim. AYDRO Hydrogen Water measured by 400mm(w) x 315mm(h) x 120mm (d), saving your kitchen countertop space.

Question 31

Do I need to clean the cartridges?

Accepted Answer

We recommend to clean the Catridge A Ceramic Filter on every 3 months to avoid clogging. It is easy and we are happy to guide you on how to clean the ceramic filter.

Question 32

Does AYDRO Hydrogen Water comes with warranty?

Accepted Answer

Yes, it comes with a 2 years limited warranty. Please check our Warranty here.

Question 33

How do I make a warranty claim?

Accepted Answer

If you believe your machine is defective, please let our customer service team know via aydro.care@gmail.com

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